LoyaltyEarn points,
Earn points,
redeem treats.
Every order and every service visit earns you loyalty points. They never expire. Use them whenever you like.
Harness
Collar
Tag
How to earn
Five ways to earn points.
- 011 pt / $1
Spending in the shop
Every dollar of food, toys, accessories, care — auto-credited at checkout.
- 021 pt / $1
Booking a service
Grooming, hotel, vet visits all earn points settled at the counter.
- 03+50 pts
First order with us
Welcome bonus, on the house. Just sign up and place your first order.
- 04+25 pts
Adding a pet profile
Up to 3 pets. Helps us look after them properly + earns you points.
- 05+15 pts
Leaving a review
Honest reviews on products you've bought. We don't pay for praise.
Tier ladderThe more you visit,
The more you visit,
the more we spoil.
Tier 01
Tag
0–199 pts
- +Points on every order
- +Birthday surprise for your pet
Tier 02
Collar
200–799 pts
- +Tag perks +
- +5% off everyday food
- +Priority grooming slots
Tier 03
Harness
800+ pts
- +Collar perks +
- +Free monthly bath voucher
- +Free local delivery on every order
- +First pick on new arrivals
Spend your pointsSpend them
Spend them
whenever.
No expiry, no minimum balance, no surprises. Tell us at the counter or check the box at checkout.
- 100 pts
- $5 off your next order
- 250 pts
- $15 off any grooming or vet visit
- 500 pts
- Free pet hotel day-care visit
- 1000 pts
- $60 to spend any way you like
The fine print
- · Points are earned on subtotal, before any discount.
- · Points never expire — they sit in your account until used.
- · Unused points stay if a service appointment is rescheduled; they're forfeit on a no-show.
- · Tier benefits are calculated on points earned in the past 12 months.
- · You can opt out anytime — points clear within 7 days.